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Our Shop in Zürich opens from Tue - Fr 12:00 - 18:30 | Sat 12:00 - 17:00 | Mo closed


Terms & Conditions Online Shop

1. General conditions

The terms and conditions are referring to Sueskind online shop orders and can be adjusted without prior notice.

2. Formation of the contract

The online order is to be considered an enquiry for products. The contract between Sueskind and the clients can only be concluded by receiving a definite confirmation mail or with the distribution of the goods.

3. Delivery conditions

We only ship online orders within Switzerland. Sueskind attempts to ship the goods as soon as the payment is received. Usually it takes at least 2-4 business days after having received the payment for the goods (price changes excluded). If the order has not arrived within the requested or expected delivery date, compensation cannot be given. 

4. Offer/Prices

Errors in descriptions, images, size specifications and prices are reserved. All prices are price indications, which can constantly be adapted to the market, the condition of the goods and the value of the currency. Prices are specified with VAT included. The definite price will be disclosed in the confirmation mail. The customer will be informed through the confirmation mail in case of an increase of price and receives a right of withdrawal.

5. Shipping/Payment

The prices are defined in Swiss francs (CHF), VAT included. The products remain property of Sueskind until the payment is completed.

6. Right to return & Cancellation of an online order

Returns of online orders are possible up to 5 days after receipt (according to posttrack). The customer has to return the goods undamaged, complete and in unopened condition. Refund of the purchase price (without delivery costs) takes place a few days after the receipt of the return. Costs of return postage have to be paid by the customer and are not carried by Sueskind.
If the costumer cancels an order before the goods have been shipped, the full price will be refunded.

7. Transition of usage and danger

Usage and possible danger of goods are transferred to the customer as soon as the goods have been shipped. 

8. Data protection

We use the information provided by you (title, name, address, e-mail, telephone number) in accordance to the provisions of Swiss data protection law. We ourselves do not store or scan any credit card data. A third party service provider handles the credit card payments.
We do not share your information with third parties unless we are required to do so by law. Your personal information will exclusively be used for the processing of contracts concluded between ourselves, such as the delivery of goods to the address you have given us.
Your e-mail address will be saved upon subscription of our newsletter for purposes of advertising and market research until you unsubscribe from the newsletter.

9. Place of jurisdiction / Applicable law

Place of fulfillment is Zürich, the domicile of Sueskind. Only Swiss law is applicable.



Shipping Costs

The shipping throughout Switzerland costs 7.- to 9.- CHF. As soon as we receive your payment for the selected items, they will be sent to you. Delivery takes up to 4 business days.

Shipping to all other countries costs up to 45.- CHF. Delivery can take up to 14 business days.

No shipping of samples outside of Switzerland! 

Paying options

  • Paypal
  • Postfinance
  • Postcard
  • Visa
  • Mastercard